New Educational Webinars Hosted by SCRHA

SCRHA Blog ,

SCRHA has added educational classes designed to help members succeed during these trying times. Reserve your spot today and learn how your business can thrive and grow.

6/08: Safely Reoccupy Your Building Amid the COVID-19 Crisis

As “shelter in place” orders are gradually lifted and people get back to businesses, organizations are confronted with figuring out how to adjust to the “new normal” of operating safely in the presence of COVID-19 to ensure the continued health and safety of the people who occupy these spaces. Focus needs to be on protecting people to help prevent the spread of COVID-19, showing diligence in controlling COVID-19 risks and protecting reputation by showing your organization can operate safely.

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6/16: Customer Service During COVID-19

Customer service is the cornerstone of the rental housing industry. There's a new normal and we must adapt. Join us for an informative webinar that will teach you how to provide better customer service right now. Learn what residents are asking for and how to address their needs.

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6/23: Fair Housing - Part I

A staple in the property management industry, this two-part series provides an in-depth look for individuals looking for refresher training or for a company looking to train new and seasoned employees.

Part I Features:

  • Being familiar with the state and federal laws
  • Recognizing your exposure
  • Understanding the protected classes (Including Source of Income)—City of San Diego
  • Following prudent leasing procedures (from rental criteria, marketing, & screening, to denial or move-in)
  • Establishing and enforcing community policies
  • Handling complaints
  • Smart maintenance practices
  • Sexual harassment
  • And many more issues that you MUST know about if you own or manage rental property

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6/24: Fair Housing - Part II

A staple in the property management industry, this two-part series provides an in-depth look for individuals looking for refresher training or for a company looking to train new and seasoned employees.

Part II Features:

Understanding what disability is (and is not)
Determining who qualifies as disabled (and who doesn’t)
Knowing how to handle all the disability differences in your Marketing, Leasing procedures, Rental criteria, Community policies, and Termination of tenancy.
Handling requests for accommodations and modifications
Determining what accommodations and modifications are reasonable (and what aren’t)
Accommodations from A (animals) to M (mental issues) to P (parking)
Elderly Residents
Accessibility requirements under the ADA and Fair Housing laws
Problem-solving when disability issues arise (no two issues will be alike)
Specialized issues, such as medical marijuana, hoarding, live-in caregivers, motorized scooters, and other issues.

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Be sure to check our calendar often for the newest classes for rental owners, property managers, and industry suppliers.