When Tenants Push Back: Managing Requests and Demands
Wednesday, April 1, 2026
to Thursday, April 30, 2026
Join Us Virtually
Tenant Communication Isn’t Always Easy...
Especially when emotions run high or expectations don’t align.
This class is designed for rental housing providers, property managers, and on-site staff who want to navigate tenant requests with clarity, professionalism, and confidence.
Whether you’re dealing with gray areas in the law or tenants who push boundaries, this session will help you stay grounded and in control.
You’ll learn how to:
- Distinguish between what’s negotiable and what’s a legal requirement
- Respond to emotional or combative communication without escalating the situation
- Maintain control of the narrative while preserving rapport and professionalism
Instructor: Lisa Mason, Baldwin Asset Management
This is a live Zoom session with 50 minutes of instruction and 10 minutes of Q&A, giving you practical tools and real-world strategies you can apply immediately.
Perfect for anyone who’s ever had to say “no” and still keep the peace.
Registration Options
|
Registration Options
|
Credits | Price |
|---|---|---|
|
Member
|
1.00 (CALP, CAM, CAS, CAMT, CAPS) | $39.99 |
|
Non-Member
|
1.00 (CALP, CAM, CAS, CAMT, CAPS) | $59.99 |
For More Information:
9655 Granite Ridge Drive Suite 200San Diego, California 92123
United States 858.278.8070