Recorded Webinar Providing Customer Service During Tough Times

Providing outstanding customer service is imperative in the best of times but how can you excel at customer service during stressful times and unprecedented situations? Watch this webinar to understand why customer service matters now more than ever, what the best in the business do differently, and tips for turning even skeptics into loyal fans.

During this webinar, we will:

• Learn why communication is a must even when you are unsure what to say
• Integrate proven strategies to help maintain calm in the chaos
• Recognize how stress can be derailing yourself and your team from being customer-focused

Instructor: Chelsea Kneeland, J Turner Research

Do you hold the CAPS, CAM, IROP or NALP Designation? If yes, this webinar counts towards your Continuing Education Credits (CEC). Receive 1 Credit toward your CECs.