Mark of Excellence Troubleshooting Guide

This page is designed to help you resolve common issues without needing to call or email support.

Login & Access Issues


Problem: I can’t access the Submittable platform

    If you're unable to log in or don't see your application:

    • Confirm you're using the same email address associated with your nomination.
    • If needed, use the Forgot Password option on the Submittable login page.
    • If you still need assistance, contact SCRHA staff.


    Application Issues


    Problem: My answers don’t fit in the text box

    • Each field has a word limit
    • Edit for clarity and brevity before pasting
    • Remove formatting (bullets, symbols) if needed


    Problem: My work didn’t save

    • Always draft externally first
    • Save frequently within the platform you write your initial answers on

    Submission Errors


    Problem: I submitted too early / made a mistake.

    • Submissions cannot be edited
    • You must request a re-open (fee applies)


    Problem: My nomination submitted incomplete.

    • All entries are automatically submitted at deadline
    • Incomplete entries will still be judged as-is

    Deadline Issues


    Problem: I need more time.

    • Limited extensions available
    • Extension fee applies ($25 per nomination)


    Problem: I missed the deadline completely

    • No guarantees of acceptance
    • Contact SCRHA immediately for options

    AI Disclosure Issues


    Problem: I used AI but didn’t disclose it.

    • You should notify SCRHA as soon as possible
    • Transparency is required for compliance

    Judging Confusion


    Problem: I don’t understand how I’ll be scored.

    • Review scoring criteria before submitting
    • Focus on measurable impact, clarity, and results

    Payment Issues


    Problem: My payment didn’t go through.

    • Retry with updated card info
    • Ensure billing address matches
    • Contact your finance team if corporate card

    Finalist Stage Issues


    Problem: I was selected as a finalist - what now?

    • Prepare for interview (August 3 - 28)
    • Review your submission thoroughly
    • Be ready to expand on your answers

    Event & Sponsorship Issues


    Problem: I want tickets or sponsorship but options are limited

    • Sponsorships are limited and sell out
    • Contact SCRHA early for availability

    When to Contact Support


    Only reach out if:

    • You need a link from the confirmation email and cannot find your confirmation email
    • Payment cannot be processed after multiple attempts
    • A technical system error prevents submission