Recorded Webinar Preserve and Protect - Reputation Management with Mindy Price

The health of your online reputation is vitally important to your communities’ future, now more than ever. Understanding how residents perceive your handling of this global health crisis, the sentiments expressed in online reviews, and the policy changes by review sites is critical for you to develop your response to this fluid situation.

Multifamily’s response to the pandemic is under a microscope and preserving a sense of community, your resident loyalty and your online reputation can ensure you are able to protect your assets.

In this Speedy Session learn how you can avoid becoming a public relations nightmare caused by highly publicized comments from dissatisfied residents.

Learning Objectives:

• Uncover trends from reviews mentioning COVID-19 keywords
• Explore key drivers of reviews, positive and negative relating to the pandemic
• Understand how to play to the positive Turn disappointment into delight by excelling at customer service

Do you hold the CAPS, CAM, IROP or NALP Designation? If yes, this webinar counts towards your Continuing Education Credits (CEC). Receive 1 Credit toward your CECs.