Online Learning with SCRHA - March 19, 2020

With social distancing measures in full effect and many people working from home, we need strong leaders well versed in risk management and conflict resolution to help resolve issues between residents.

Your property management team is now likely to face unique challenges as residents live and work together under trying circumstances. As a member of SCRHA and NAA, you can access these online classes through Visto to increase your understanding of risk management and conflict resolution.

RECOMMENDED CLASSES

• Stress Management
• Conflict Resolution
• Crisis Management 2: Emergency Preparation
• Crisis Management 3: Response
• Customer Relationship Management
• Customer Service 1: Be Proactive
• Customer Service 2: Be Professional
• Customer Service 3: Be Prompt
• Customer Service 4: Be Personal
• Dealing with Difficult People
• Emotional Intelligence 1: Understanding Emotions
• Emotional Intelligence 2: Managing Emotions
• Leadership Skills 1: Knowing Your Role
• Leadership Skills 2: Talking the Talk
• Leadership Skills 3: Walking the Walk
• Risk Management 1: Risk Assessment
• Risk Management 2: Protecting People